We are always just a message away to answer any questions you may have.
Shopping
How can I track my orders?
You can track your orders on the "My Orders" page. You will receive regular updates on the status of your order.
How can I be informed about discounts and campaigns?
You can subscribe to our e-newsletter or follow our social media accounts to be informed about our discounts and special campaigns.
How can I use gift cards?
You can use your gift cards by entering the code in the relevant field in your shopping cart. Your gift card balance will be automatically deducted from the total amount.
How long does it take to receive my order?
Your order will be delivered to you within 2-5 business days from the date you place it. Shipping times may vary depending on your location.
How can I reach customer service?
You can reach our customer service through the "Contact" page on our website or by email. Your questions will be answered as soon as possible.
Product
What is the fabric quality of your products?
Our products use high-quality, breathable fabrics that are suitable for children's sensitive skin. For more information, please review the product descriptions.
How are product sizes determined?
Sizes are determined by age groups and international standards. To choose the right size, please refer to our "Size Chart" page.
Payment and Returns
How much is the shipping fee?
Shipping costs may vary depending on your order amount and delivery area. We also offer free shipping for orders over a certain amount.
Can I return the products?
Yes, you can return your purchase within 14 days of receiving it. For more information about the return process, please visit our "Return Policy" page.
What payment methods do you accept?
You can pay using credit card, debit card and various online payment systems (such as PayPal, iyzico).
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